1. Introduction
At BCS Air Solutions (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
2. Information We Collect
We may collect the following types of information:
-
Personal Information: Name, phone number, email address, service address, and any information you voluntarily provide through forms or communications.
-
Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site.
-
Communication Data: Information collected when you contact us via phone, SMS, email, or contact forms.
3. How We Use Your Information
We use the information we collect to:
-
Provide and manage our HVAC services
-
Schedule appointments and communicate with you
-
Respond to inquiries and customer service requests
-
Send service updates, reminders, and notifications
-
Improve our website and services
-
Comply with legal obligations
4. SMS & Communication Consent
By providing your phone number, you consent to receive calls and text messages from us related to your service requests, scheduling, and updates. Message and data rates may apply. You may opt out at any time by replying “STOP” or contacting us directly.
We do not sell or share your phone number with third parties for marketing purposes.
5. Sharing Your Information
We do not sell your personal information. We may share your information only in the following situations:
-
With service providers who assist in operating our business (e.g., communication platforms like RingCentral)
-
When required by law or to protect our rights
-
With your consent
6. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
7. Your Privacy Rights
Depending on your location, you may have rights to:
-
Access the personal data we hold about you
-
Request corrections or updates
-
Request deletion of your data
To exercise these rights, contact us using the information below.
8. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze website performance.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
BCS Air Solutions
14262 Tonkaway Lake Road
979-693-2984